COVID-19 Information for Hospital Clients and Referring Veterinarians
Hospital Operations (Updated 21 August 2020)
The WSU Veterinary Teaching Hospital is fully operational for treatment of elective and emergency patients. Our operations have been modified to comply with federal, state, and regional public health recommendations, with a goal of protecting our clients, staff, and students from COVID-19.
Our emergency services are open 24/7. Please call 509-335-0711 if you need help assessing the urgency of an animal’s condition.
To adhere to physical distancing guidelines, clients are not allowed in the hospital except under very limited circumstances such as end of life visits.
How to Check In when You Arrive
- Please come to your appointment with a fully charged cell phone and a mask that covers your nose and mouth. You are required to wear a mask covering your nose and mouth when interacting with any hospital employees.
- After parking in our client parking lot, please stay in your car and call 509-335-8879 to notify our staff of your arrival and give the staff member your cell phone number. (If no one answers, please enter the first set of hospital doors, and use the phone to your right to notify us of your arrival and give a hospital employee your cell phone number. You may return to your car after this call).
- A hospital employee will call you to discuss your animal’s medical condition and then will come out to greet you and bring your animal into the hospital. Ongoing communication between client and veterinarian will be by telephone.
Where to Park
- Our front parking lot is reserved for patient drop-off and pick-up. While waiting for your animal’s care, we request that you return to your home or hotel room. We can also provide you with assistance in obtaining a permit to park in other parking lots on campus at no charge to you.
How to Pick Up your Animal
- When you return to pick up your animal, please remain in your car and call 509-335-8879.
- Discharge instructions will be provided by cell phone or Zoom link. If a Zoom link is used, we will provide you with instructions to access that link using your smart phone or another device.
- If you have additional questions, we are happy to answer them during another telephone call or Zoom meeting. We ask that you refrain from any face-to-face conversation with our team members when they are car-side.
How to Pay
- Payments can be made by credit card with a wireless credit card reader, which we can bring to you in your vehicle (preferred method). Or you can provide credit card information to our staff over the phone. Full payment is expected at the time of service.
How to Get Prescription Medication and Food
- If you are here for an appointment, medications and other prescriptions will be delivered at the same time your animal is returned to your car.
- To refill a prescription without an appointment, call 509-335-0711 and ask for the pharmacy. When your prescription is ready call 509-335-0711 to let a hospital employee know you are in the parking lot and the prescription will be brought to your car.
- Payments can be made by credit card with a wireless credit card reader, which we can bring to you in your vehicle (preferred method). Or you can provide credit card information to our staff over the phone.
COVID-19 specific instructions
- At the time you initially make your appointment and on the day of your appointment, we will ask you a series of questions to assess the likelihood that you might have a COVID infection.
- If you have known exposure to a COVID-positive person, a pending COVID test, or any symptoms that might suggest infection with the virus that causes COVID, we will discuss how best to provide care for your animal while keeping everyone safe. In these situations, our preference would be to postpone any procedures or care which are not medically necessary. We can, however, provide all types of life-saving emergency care for your animal even if you have an active COVID infection. It is very important that you let us know if you might be infected so that we can modify our procedures to keep everyone safe.
What to Do While Waiting for My Animal
- You are welcome to venture off campus and visit the WSU Visitor Center where they have local wines and cheeses.
- The hospital is also close to city parks and a variety of downtown Pullman businesses.
- Please remember, you are required to wear a facial mask at all times when interacting with other people in Pullman and elsewhere in Whitman County.
We thank you for your continued support and patience during this time. By following these guidelines, we can all work together to help keep everyone safe and ensure we can continue to offer the best veterinary care to our community. Learn more about what WSU is doing during the COVID-19 pandemic.